Shipping & Payment Policy

Delivery Areas

We deliver to most locations across India, including major cities, towns, and many rural areas. You can check delivery availability and estimated delivery time by entering your pincode on any product page.

Delivery Time

Standard delivery typically takes 3-7 business days from order confirmation. Delivery time may vary based on:

• Your delivery location
• Product availability and stock status
• Weather conditions and logistics constraints
• Public holidays and festivals

Express and same-day delivery options may be available in select cities for an additional charge.

Shipping Charges

We offer free shipping on orders above a certain value. The minimum order value for free shipping may vary by location and is displayed at checkout.

For orders below the free shipping threshold, shipping charges are calculated based on order weight, dimensions, and delivery location. Exact shipping charges are displayed at checkout before order confirmation.

Order Tracking

Once your order is shipped, you'll receive tracking information via email and SMS. You can track your order status in real-time from the "My Orders" section in your account or using the tracking number provided.

Delivery Process

Our delivery process includes:

1. Order confirmation and processing (1-2 business days)
2. Product packaging and quality check
3. Handover to logistics partner and shipping
4. Delivery to your address with tracking updates

Accepted Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, RuPay, and other major card networks
• UPI: All major UPI apps including Google Pay, PhonePe, Paytm, BHIM, etc.
• Net Banking: All major banks in India
• Digital Wallets: Paytm, PhonePe, Amazon Pay, and other popular wallets
• Cash on Delivery (COD): Available in select areas (subject to order value and location)

Payment Security

All payments are processed through secure, PCI-DSS compliant payment gateways. We do not store your complete payment card information on our servers. Your payment details are encrypted and securely transmitted to our payment partners.

We use industry-standard security measures to protect your financial information and ensure safe transactions.

Payment Processing

Payment processing timelines:

• Online Payments: Processed immediately upon order confirmation
• Cash on Delivery: Payment collected at the time of delivery
• Failed Payments: Order will not be processed; you'll be notified to retry payment

Payment Issues

If you encounter any payment issues:

• Check your card/wallet balance and transaction limits
• Ensure your payment method is active and valid
• Verify that you've entered correct payment details
• Contact your bank or payment provider if the amount is debited but order is not confirmed
• Contact our customer support for assistance

Refunds

Refunds for cancelled orders or returns are processed to the original payment method used for the order. Refund processing typically takes 5-7 business days, but may vary based on your payment method and bank. Please refer to our Returns & Refunds Policy for detailed information.