Find answers to common questions about Buildmart
Buildmart is India's biggest online retail showroom for building materials and hardware products, established by Build Mart Pvt. Ltd. We offer a comprehensive range of quality products for construction and home improvement needs.
You can browse our products, add them to your cart, and proceed to checkout. You'll need to create an account or log in to complete your purchase.
Yes, we deliver to most locations across India. Delivery time and charges may vary based on your location. You can check delivery estimates by entering your pincode on the product page.
We accept various payment methods including credit/debit cards, UPI, net banking, and cash on delivery (where available).
Once your order is confirmed, you'll receive a tracking number via email and SMS. You can track your order status in the "My Orders" section of your account.
You can cancel your order before it's shipped. Once shipped, you can return the product as per our returns policy. Please contact our customer support for assistance.
Delivery time varies based on your location and product availability. Typically, orders are delivered within 3-7 business days. You can check estimated delivery time by entering your pincode.
Shipping charges depend on your location and order value. We offer free shipping on orders above a certain amount. Check the product page or cart for shipping details.
Same-day delivery may be available in select cities. Please check with our customer support team for availability in your area.
We accept returns within a specified period (usually 7-15 days) from delivery, provided the product is unused, in original packaging, and with all tags attached. Please refer to our Returns & Refunds page for detailed information.
You can initiate a return from your order history or by contacting our customer support. We'll arrange for pickup and process your refund once the product is received and verified.
Refunds are typically processed within 5-7 business days after we receive and verify the returned product. The amount will be credited to your original payment method.
Yes, we source products directly from trusted manufacturers and suppliers. All products go through quality checks before being listed on our platform.
If you receive a damaged or defective product, please contact us immediately with photos. We'll arrange for a replacement or full refund as per your preference.
Warranty terms vary by product and manufacturer. Warranty information is mentioned on individual product pages. Please check product details before purchase.
Click on "Register" or "Sign Up" on our website, provide your email and phone number, and follow the verification process. You can also sign up using your Google account.
Click on "Forgot Password" on the login page, enter your registered email, and follow the instructions sent to your email to reset your password.
You can reach us via phone at +91 9451555272, WhatsApp, or email at support@buildmart.com. Our support team is available Monday to Saturday, 9 AM to 7 PM.
If you couldn't find the answer you're looking for, our customer support team is here to help.